Help & support

Answers to common questions about NOVO, and how to reach us.

Need direct support?

Have a question, a problem or feedback? Write to us:

We usually reply within 24–48 hours.

Frequently asked questions

How do I get started?

Download NOVO from the App Store, open it and follow the short setup. You choose what you're tracking and when you started, and the app takes it from there.

Is my data private?

Yes. Everything you enter, including what you track, check-ins, journal entries and goals, stays on your device. We can't see it. The app does send usage statistics to Google Firebase, such as which features are used and streak numbers, but never your journal text or what you track. Purchase information goes to RevenueCat. The Privacy Policy has the details.

Can I sync my data across devices?

No. NOVO keeps your data on one device and doesn't sync it, so use the app on one device.

What happens to my data if I delete the app?

Deleting NOVO deletes your data. If your device is backed up to iCloud or a computer, restoring that backup brings it back.

How do I back up my data?

NOVO's data is included in your device's normal iCloud or computer backup. Make sure backups are turned on in Settings → [your name] → iCloud → iCloud Backup.

How do I upgrade to Pro?

Open the upgrade screen in the app and choose a plan. All purchases go through the App Store. Prices are shown before you buy and may change.

I bought Pro but it isn't unlocked. What should I do?

Close and reopen the app, then tap Restore Purchases. You can check your purchase history in Settings → [your name] → Media & Purchases → View Account. If it still doesn't work, email us your App Store receipt.

How do I restore my purchase on a new device?

Can I get a refund?

Apple processes all purchases, so ask Apple for refunds at reportaproblem.apple.com.

The app crashes or doesn't work properly. What should I do?

Force close the app and open it again
Restart your device
Install the latest version of NOVO
Update iOS

If the problem stays, email us your device model, iOS version and what happened.

How do I turn off notifications?

Change reminders in the app's settings, or go to Settings → Notifications → NOVO.

Can I suggest a feature?

Yes, please! Email your ideas to novo@tryhard-solutions.app. We can't build everything, but we read every message.

Is NOVO a medical app?

No. NOVO is a self-tracking tool, not medical treatment. It doesn't replace a doctor, a therapist or a treatment programme. Stopping some substances suddenly can be dangerous, so talk to a doctor first. If you're in crisis, contact your local emergency number. See the Terms of Use.

Tips for getting the most out of NOVO

Set a daily reminder

A reminder at the same time each day makes checking in a habit.

Be honest with yourself

If you slip, record it. In NOVO a slip leaves a mark on your tree instead of wiping out your progress.

Use the journal

A few lines about how the day went helps you spot triggers and notice what works.

Look back now and then

Seeing how far you've come is a good reason to keep going.

Requirements

iPhone or iPad with iOS 18.6 or later.

Still need help?

Email novo@tryhard-solutions.app. Please include your device model, iOS version, the app version (shown in the app's settings), what happened, and screenshots if they help (remove anything personal first).

Leave a review

If NOVO helps you, a review on the App Store helps other people find it.